The Nurse Triage process provides medical expertise at the onset of claims.
How Nurse Triage Works
Injury Occurs – The injury is reported to the employer and a workers’ comp claim is filed.
Nurse Intervention – The new claim is immediately escalated to a trained nurse case manager to expedite the processing of claim.
Clinical Evaluation – A thorough medical assessment is completed in alignment with the Official Disability Guidelines, and a recommended action plan is developed.
Four-Point Contact – Nurse facilitates communication with all involved parties to ensure accountability and efficient management of claim.
Advantages of a Nurse Triage Program
For The Employer
Advocacy approach to injured worker improves morale & reduces litigation
For the Employee
Engaged in the recovery and return-to-work process
For the Physician
More responsive clinician-to-clinician interaction
Identifies return-to-work barriers
For the Account Executive
Plan of action identifies strategy for claim
Controls claim cost