Workforce Services

February 24, 2019  |  Education

Person Centered Philosophy

Our Person-Centered Philosophy revolves around our belief that our participants should have highest level of decision making and involvement possible to pursue vocation programing, secure and maintain employment and increase independence and quality of life. Our professional staff are committed to listening to the requests and expressed needs of each individual we serve while encouraging as much self-sufficiency, personal growth and dignity as possible.

Quality Assurance

Workforce Services completes the following QA activities to ensure that the highest quality services are delivered. These QA Activities include:




Health and Safety

To ensure that services are performed in the safest way possible and that staff is trained to address emergencies when they arise.

Case File Reviews

To ensure that case documentation is done in the most efficient and effective way.

Survey Administration

To gather feedback from participants, their families, staff, referral source and other stakeholders use for service improvement.

Outcomes Measurement

To gather information about outcome and how we are performing to ensure we are achieving the goals we set to improve the lives of those we serve.


If you are interested in learning more about any of our quality assurance activities please contact Gina LoPresti, Director of Workforce Services at (216) 973-9046


CARF Accreditation

Workforce services is currently pursuing CARF Accreditation! We are striving to secure full CARF Accreditation by the end of 2019!

Why is Matrix Workforce Services pursuing CARF?

To ensure that we deliver the highest quality services.

How will accreditation improve the quality of our organization’s services?

Accreditation assures the public that Matrix has made a commitment to continually enhance the quality of our services and programs and that our company’s focus is on the satisfaction of the persons served.

How long does it take for a service provider to prepare for accreditation?

A service provider seeking accreditation for the first time generally needs nine to twelve months to prepare for a survey.